Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Arrow’s Twigs and Flowers proudly offers local flower delivery throughout Bremerton and surrounding Kitsap County areas. Delivery availability and fees may vary depending on location, holiday demand, and order volume.

We recommend placing orders in advance whenever possible, especially for holidays and special events. Same-day delivery may be available for select orders placed before our daily cutoff time.

Because many of our arrangements are custom-designed and created fresh to order, delivery times cannot always be guaranteed exactly, but we always do our best to ensure your flowers arrive fresh, beautiful, and on time.

If you have specific delivery requests or questions about delivery areas, please contact us directly and we’ll be happy to help.

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.